Punjab National Bank (PNB), one of India’s largest and most trusted public sector banks, has recently issued an important set of updates that every customer must pay attention to. These new rules, effective from October 2025, impact several aspects of banking services, including locker charges, service fees, and mandatory KYC compliance.
As the financial landscape continues to evolve, PNB’s revised guidelines aim to streamline operations, ensure security, and align with regulatory requirements. However, for customers, staying informed is not just helpful it’s essential. Failing to understand or act on these changes could lead to additional charges, restricted account access, or missed deadlines. In this article, we will walk you through all the major changes and how to stay ahead of them.
Locker charge revisions
From October 1, 2025, PNB has revised locker rents across multiple categories. Charges now differ by location and size of locker, and urban and metro lockers will see noticeable increases. In semi‑urban branches all locker categories have been affected. Rural locker rates are largely unchanged. Along with that, one time locker registration and nomination fees have also been updated.
Stop payment and SI changes
Alongside locker rent changes, PNB has updated its charges for stop payment instructions and standing instruction (SI) failures. The stop payment fee per instrument remains the same, but SI failure fees have shifted to a flat monthly structure instead of the earlier per‑transaction model. These alterations may affect those who rely on recurring instructions or manual transactions.
KYC deadline extension
PNB has urged customers to update their KYC (Know Your Customer) information before a stipulated deadline to continue regular banking operations. Accounts with outdated KYC may face restrictions or dormancy. The bank has highlighted that failure to comply could lead to suspension of account services, including deposits, withdrawals, or transfers.
Risk warning for fraud
With any policy change, customers must remain cautious against fraud. PNB has specifically warned against clicking or downloading links from unverified sources, especially messages or emails claiming to facilitate KYC updates or new procedures. Always use official PNB channels or visit a branch to avoid scams.
Action steps for customers
If you are a PNB customer, first check whether your locker or account falls under the new charge slabs. Verify your KYC status via the PNB ONE app, internet banking, or by visiting your branch. Keep your identity and address proofs up to date. If you receive any unsolicited message asking for credentials or documents, avoid responding until verifying it directly with the bank.
Why these updates matter
Banks must periodically adjust their service charges to match costs, inflation, and regulatory norms. The shift in locker rent and service fees reflects that. The stricter stance on KYC ensures compliance with RBI and anti‑fraud measures. For customers, adapting early helps avoid surprise costs or locked accounts.
Stay alert and adapt
These new rules are more than formalities. They affect daily access to your funds, cost structure, and account usability. Don’t delay checking your status or updating your information. Being proactive now will shield you from inconvenience later. If unsure, consult your branch or contact PNB support.
Disclaimer: This article is for informational purposes only. Please verify all details with official Punjab National Bank sources before taking any action or making financial decisions.